FAQ

Ellen Beauty Factory® products can be purchased through the following platforms: website, Glovo, in physical boutiques (Padua or Milan) and on Amazon.

To find out which cosmetics are best suited to your skin type, consult online or in a boutique or take the skin test you find on our website at the following link!

Our sealed cosmetics have a 2-year expiry.
Once opened, refer to the PAO indicated on the product.
The correct use of a cosmetic means that it is finished after a few months.

Yes, our cosmetics have been specifically tested for nickel content and are safe for people with nickel allergies.

Yes, all cosmetics are formulated with the aim of minimizing the risk to people’s health.

For sensitive skin we have various variants of cosmetics, from the line with vitamin C to the line with oxygen. Ask us for advice before buying!

Sure! All Ellen Beauty Factory cosmetics can be used during pregnancy.

All Ellen Beauty Factory products are cruelty free and none of the ingredients are tested on animals, in compliance with European regulations that came into force in 2004 and 2009.

We can define only some of our cosmetics as vegan.
Others for the need for texture and practical functions may contain some proteins derived from animals.

No, our cosmetics do not contain any of these substances.

For each cosmetic sheet we have included a video tutorial in which we explain step by step how our cosmetics should be used, but in case of need or doubts we are always available through assistance by mail to shop@ellenbeautyfactory.it

It is advisable to change your beauty routine whenever you see changes on your skin or according to the season, as the skin will tend to react differently based on too much heat, wind, cold, etc.

You can book a face or body consultation via the whatsapp service or via the appropriate section on our website, the cost is €39 both in the boutique and online. It lasts 1h, in which Nadia, founder Ellen, will take care of following you to show you the body, face or beauty routine path that is right for you.

Surprise boxes are selected and innovated every month. In each box we will indicate the amount of the entire value of the products present and next to it the discounted price for customers. You can find cosmetics dedicated to the face but also to the body and many accessories relating to the beauty world.

All cosmetics are created with respect for nature and naturalness for the face and body, using natural raw materials derived from organically grown natural plants. All our cosmetics are guaranteed, if the product does not feel suitable for your skin type, you have 7 days to return it and get another one. Avoiding waste is essential for us so as not to pollute the environment and respect it as much as possible.

Yes, @ellenbeautycare is the page dedicated entirely to curiosities about our cosmetics.
Here we explain how and when to best use them.
If you have any doubts, write to us in direct.

Yes, @ellenbeautyfactory is the page dedicated entirely to boutiques. We tell the experiences that we offer to our customers, we answer curiosities and we try to bring you ever closer to our beauty reality.

Yes, one way is definitely to subscribe to our Ellen newsletter where every first of the month or on special dates we always share discounts or surprises.
In addition to this, since naturalness and the environment are in first place for us, by bringing your plastic cosmetic packs (from Ellen or other brands) to one of the two physical boutiques (Milan or Padua): you will receive 5 euros that can be used for the next purchase of products in the boutique.